Privacy Policy

Last Updated:

At Energyrforce, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Spanish language course services and visit our website at energyrforce.world.

Information We Collect

We collect information that you provide directly to us when you:

  • Register for our Spanish language courses
  • Create an account on our learning platform
  • Contact us through our website or email
  • Subscribe to our newsletter or communications
  • Participate in online classes or course activities
  • Complete course assessments or submit assignments
  • Make payments for course fees

This information may include:

  • Personal identification details: name, email address, phone number, postal address
  • Account information: username, password, profile preferences
  • Payment information: billing address, payment method details, transaction history
  • Educational information: course enrollment details, attendance records, assessment results, learning progress
  • Communication records: correspondence with our team, feedback, and support requests
  • Technical information: IP address, browser type, device information, usage patterns

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website addresses.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and deliver our Spanish language courses and educational services
  • Process payments and manage your account
  • Communicate with you about courses, schedules, and updates
  • Send you educational materials and course-related information
  • Personalize your learning experience and recommend relevant courses
  • Track your progress and provide feedback on your learning journey
  • Improve our services and develop new course offerings
  • Respond to your inquiries and provide customer support
  • Send administrative information, such as changes to our terms or policies
  • Conduct research and analysis to enhance our educational programs
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and protect our rights
  • Enforce our terms and conditions and protect against fraud

Legal Basis for Processing

We process your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our legal bases for processing include:

  • Consent: When you provide explicit consent for specific processing activities, such as marketing communications
  • Contract Performance: To fulfill our contractual obligations to provide educational services
  • Legal Obligations: To comply with applicable laws and regulatory requirements in Australia
  • Legitimate Interests: To improve our services, ensure security, and prevent fraud, where such interests do not override your privacy rights
  • Vital Interests: To protect your safety or the safety of others in emergency situations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in delivering courses and operating our platform, including hosting providers, email services, and customer support tools
  • With payment processors to handle course fees and transactions securely
  • With analytics and marketing service providers to improve our services and reach potential students, as detailed in our Cookies Policy
  • With educational partners or certification bodies when you request certification services
  • When required by law, court order, or government regulation
  • To protect our legal rights, property, or safety, or that of our students or others
  • In connection with a business transfer, such as a merger or acquisition
  • With your explicit consent or at your direction

All third parties with whom we share information are contractually obligated to protect your data and use it only for the purposes specified.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of personal information with access controls
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy practices
  • Restricted access to personal information on a need-to-know basis
  • Regular backups and disaster recovery procedures
  • Monitoring and logging of system access and activities

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your account, including using a strong password and not sharing your login credentials.

Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate, incomplete, or out-of-date information
  • Deletion: Request deletion of your personal information, subject to legal and contractual obligations
  • Opt-out: Opt out of marketing communications at any time by clicking unsubscribe links or contacting us
  • Objection: Object to certain processing activities, such as direct marketing
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act
  • Anonymity: Where lawful and practicable, interact with us anonymously or using a pseudonym

To exercise these rights, please contact us at clients-@energyrforce.world. We will respond to your request within a reasonable timeframe, typically within 30 days. We may require verification of your identity before processing certain requests.

Third-Party Services

We use various third-party services to operate our website and deliver our courses. These services may collect and process your information as described below:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as page views, time on site, and user interactions. This data helps us improve our website and course offerings. Google's use of this data is governed by Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Google Ads Conversion Tracking

We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track when users complete certain actions on our website after clicking on our ads. The information collected is used to optimize our advertising efforts and is subject to Google's Privacy Policy.

Google Ads Remarketing

We use Google Ads remarketing to show relevant advertisements to users who have previously visited our website. This service uses cookies to display ads to you on other websites within the Google Display Network. You can opt out of Google's use of cookies for remarketing by visiting Google's Ads Settings.

Google Maps API

If we use Google Maps on our website to display location information, Google Maps API may collect information about your location and device. This information is used to provide map functionality and is subject to Google's Privacy Policy and Terms of Service.

For more detailed information about cookies and tracking technologies, please see our Cookies Policy.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our Spanish language courses are designed for adult learners aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at clients-@energyrforce.world so we can take appropriate action.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including but not limited to the United States, where some of our service providers operate. When we transfer personal information overseas, we take reasonable steps to ensure that:

  • The recipient country has adequate data protection laws, or
  • We have contractual arrangements in place that require the recipient to protect your information in accordance with Australian privacy standards

By using our services, you consent to the transfer of your information to countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with the Privacy Act 1988 (Cth) and this Privacy Policy.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the information and the purpose for which it was collected
  • Legal, regulatory, and contractual requirements
  • The need to resolve disputes and enforce our agreements
  • Your account status and ongoing relationship with us

Generally, we retain:

  • Account information: For the duration of your account plus 7 years after account closure
  • Course records and educational data: For 7 years after course completion or enrollment
  • Payment and transaction records: For 7 years as required by Australian tax and financial regulations
  • Marketing preferences: Until you opt out or request deletion
  • Website analytics data: For up to 26 months

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Energyrforce
Donash Education Centre
27 Montacute Rd
Campbelltown SA 5074, Australia
Email: clients-@energyrforce.world
Phone: +61 8 8166 7579